Product support
FAQ
Frequently Asked Questions.
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Detections, Quarantine, False Positives
Answers on what detections mean, quarantining, restoring, and false positives.
4 articles- How do I exclude a file or folder from scans?
- How do I restore a file from Quarantine?
- I think this is a false positive. What should I do?
- The app detected something — should I delete it?
- Can I run Gridinsoft with another antivirus?
- Does it work in Safe Mode?
- How do I make Gridinsoft Anti-Malware start automatically with Windows?
- Why can’t I enable the Internet Security option on Windows XP?
- Will scans slow down my PC?
- Does Gridinsoft Share or Sell Personal Data?
- How can I delete my data or logs?
- What data does the app send to Gridinsoft?
- A site I trust is being blocked. How do I allow it?
- How do I configure a proxy?
- Internet Security toggle is off or unavailable.
- What does Internet Security do?
- Will Internet Security slow down my browsing?
Troubleshooting
Fix startup, installation, scan, update, protection, crash, and recurring-detection problems safely.
10 articles- The app won’t start
- Gridinsoft Anti-Malware disappears after restart or shutdown
- Scan is stuck or never finishes
- Some files were skipped or could not be scanned
- The app freezes, crashes, or shows “Not Responding”
- How to Purchase Gridinsoft Anti-Malware
- How to Renew Your Gridinsoft Anti-Malware License
- How do I change account settings or disable auto-renew?
- How do I update my email address?
- Can I transfer my license to a new PC?
- Can I use a personal license on a company-issued computer?
- How many computers can I protect with one purchased license?
- How safe will I be when using Gridinsoft Anti-Malware?
- I paid for the license, but I didn’t receive the key.
- How to Activate Gridinsoft Anti-Malware
- Can I activate offline?
- How do I access the Member Area?
- How do I cancel my subscription?
- How do I find my license key?
- How to Update Gridinsoft Anti-Malware
- Can I scan external drives or USBs?
- Can I schedule scans?
- How often should I scan?
- Threat database updates fail. What should I do?