GRIDINSOFT HELP CENTER

Gridinsoft Anti-Malware | FAQ

Detections, Quarantine, False Positives

Answers on what detections mean, quarantining, restoring, and false positives.

How do I exclude a file or folder from scans? How do I restore a file from Quarantine? I think this is a false positive. What should I do? The app detected something — should I delete it?

Compatibility & Performance

Fixes for slowdowns, conflicts, and supported systems.

Can I run Gridinsoft with another antivirus? Does it work in Safe Mode? How do I make Gridinsoft Anti-Malware start automatically with Windows? Why can’t I enable the Internet Security option on Windows XP? Will scans slow down my PC?

Privacy & Data

What the app sends, how to control logs/telemetry, and your choices.

Do you share or sell my data to third parties? How can I delete my data or logs? What data does the app send to Gridinsoft?

Network & Internet Security

How web protection works, categories, allowlists, and proxy.

A site I trust is being blocked. How do I allow it? How do I configure a proxy? Internet Security toggle is off or unavailable. What does Internet Security do? Will Internet Security slow down my browsing?

Troubleshooting

Quick solutions when the app won’t install, start, update, or scan.

I still have symptoms after a clean scan. The app won’t start.

Account & Billing

Help with account changes, licenses, subscriptions, and auto-renew.

How do I change account settings or disable auto-renew? How do I update my email address?

General & Licensing

Basics about plans, limits, and where your license can be used.

Can I transfer my license to a new PC? Can I use a personal license on a company-issued computer? How many computers can I protect with one purchased license? How safe will I be when using Gridinsoft Anti-Malware? I paid for the license, but I didn’t receive the key.
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Installation & Activation

Step-by-step tips for installing, activating, or uninstalling.

Can I activate offline? How do I access the Member Area? How do I cancel my subscription? How do I find my license key? How do I install Gridinsoft Anti-Malware?
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Updates & Scans

How updates work and how to run/schedule different scan types.

Can I scan external drives or USBs? Can I schedule scans? How often should I scan? Threat database updates fail. What should I do?