Use the Gridinsoft Member Area to manage your profile, licenses, activated devices, and subscription settings. The options shown can differ depending on the product and the billing provider used for the order.
Open the Member Area
- Go to my.gridinsoft.com.
- Sign in with the email address used for the purchase.
- If this is your first visit, use Password recovery to create a password.
See How do I access the Member Area? if the reset email does not arrive.
Change profile details
Open Profile to review your name, email address, password, and contact information. An email change may require confirmation through both the old and new addresses. If you no longer control the purchase email, contact Support instead of creating a second account.
Turn off automatic renewal
- Open Subscriptions, or open Licenses and select the relevant product.
- Choose Manage.
- Select Turn off auto-renew or Cancel subscription.
- Confirm the change and keep the confirmation email.
Turning off auto-renew does not immediately deactivate the current license. The license remains valid until the end of the paid term, but it will not renew automatically.
Resume renewal or change the license
If the Member Area offers the option, you can turn auto-renew back on from the same subscription page. Device limits, license duration, and available upgrades depend on the purchased plan. Review the order summary before confirming any paid change.
If the subscription controls are missing
- Check that you signed in with the purchase email.
- Look at the order receipt to identify the billing partner or reseller.
- Orders placed through a marketplace or reseller may need to be managed through that provider.
- Contact Support with the order number, purchase email, product name, and the change you need.
Never send a full payment-card number, account password, or complete license key in a support request.