Troubleshooting

Documentation

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10 published guides in this section.

• The app won’t start Fix a Gridinsoft Anti-Malware window that does not open, closes immediately, or shows a startup error without disabling security controls. →
• Gridinsoft Anti-Malware disappears after restart or shutdown Check whether the app was removed or only lost its shortcut, reinstall once safely, and collect the right evidence if it disappears again. →
• Scan is stuck or never finishes Troubleshoot a Gridinsoft scan that stops progressing, repeats the same object, or never completes without deleting evidence. →
• Some files were skipped or could not be scanned Understand skipped, Access denied, locked, or password-protected scan entries and retry only the affected location safely. →
• The app freezes, crashes, or shows “Not Responding” Capture the exact Gridinsoft crash or freeze, retry once, and send focused application diagnostics if it happens again. →
• A detection returns after cleanup or reboot Verify whether the same object returned, complete pending reboot cleanup, and preserve evidence of a recurring detection. →
• Installation fails or the installer won’t open Fix a Gridinsoft installer that does not open, stops with an error, or cannot complete installation. →
• Protection is off or unavailable Restore an unavailable Gridinsoft protection module by checking license, updates, restart state, and focused application diagnostics. →
• How to repair or reinstall Gridinsoft Anti-Malware safely Repair or reinstall Gridinsoft Anti-Malware while preserving the diagnostics and license information Support may need. →
• I still have symptoms after a clean scan. Troubleshoot pop-ups, redirects, slowdowns, or settings that return after a clean scan without deleting trusted data or resetting unnecessary options. →