Support data
When you contact support, we may need details such as your email address, order or license information, product version, device details, diagnostic logs, screenshots, attachments, and the description of the issue.
Legal
Privacy Policy
This page explains how privacy information applies to the Gridinsoft Support Center. The official and complete Privacy Policy is maintained on gridinsoft.com.
Official document
For the controlling policy text, open the current Gridinsoft Privacy Policy.
Why it is used
Support data is used to identify your request, troubleshoot product issues, protect accounts, prevent abuse, and respond to follow-up questions.
What to avoid
Please do not send passwords, payment card numbers, recovery phrases, or unrelated personal documents in a support request.