Support data
When you contact support, we may need details such as your email address, order or license information, product version, device details, diagnostic logs, screenshots, attachments, and the description of the issue.
How support requests and account assistance relate to your data.
Legal
This page explains how privacy information applies to the Gridinsoft Support Center. The official and complete Privacy Policy is maintained on gridinsoft.com.
For the controlling policy text, open the current Gridinsoft Privacy Policy.
When you contact support, we may need details such as your email address, order or license information, product version, device details, diagnostic logs, screenshots, attachments, and the description of the issue.
Support data is used to identify your request, troubleshoot product issues, protect accounts, prevent abuse, and respond to follow-up questions.
Please do not send passwords, payment card numbers, recovery phrases, or unrelated personal documents in a support request.