Your purchase email identifies the Gridinsoft account and licenses associated with it. Change it through the Member Area when you still control the account; do not create a second account merely to use a new address.
Change the address in the Member Area
- Sign in at my.gridinsoft.com.
- Open Profile or account settings.
- Enter the new email address and save the change.
- Open the verification message sent to the new address and confirm it.
- Sign out and sign in again with the updated address.
Check Spam, Junk, and Promotions if the verification message does not appear. Avoid repeated changes while a verification is pending.
If you cannot access the old email
Contact Support from an address you control. Include the old and new email addresses, order number, approximate purchase date, and billing partner shown on the receipt. Support may request additional proof of ownership before moving licenses.
Protect the account
Use a unique password and update saved sign-in details after the change. Never send an account password, full payment-card number, or complete license key in a ticket or screenshot.