Eligibility window
Submit the request within 30 days of the original purchase or renewal. Requests outside this window are not eligible under the current EULA refund policy.
Legal
A refund can be requested only within the first 30 days after a Gridinsoft consumer product was purchased or renewed.
Official policy
This page summarizes the refund section of the Gridinsoft End User License Agreement. If the summary and the EULA differ, the EULA controls.
What to prepare
Have the order number, purchase email, product name, purchase or renewal date, and license key if available. Briefly describe why you are requesting the refund.
Billing partners
Refunds for Gridinsoft consumer products are processed by the billing partner shown on the order receipt, typically 2Checkout (formerly Avangate) or PayPro Global.
How to request a refund
Contact the billing partner listed in the order confirmation, or submit a Gridinsoft support request and select Payment issue / Refund. Never send full card details or account passwords.
Having a technical problem?
Support can help with malware removal, activation, installation, and performance issues before you decide whether to continue with a refund request.