Detections, Quarantine, False Positives

Documentation

All articles

4 published guides in this section.

• How do I exclude a file or folder from scans? Add a narrow file or folder exception to the Gridinsoft Ignore list only after verification, and remove exclusions that are no longer needed. →
• How do I restore a file from Quarantine? Restore a quarantined file only after verification, update the Threat List first, and avoid creating a broad permanent exclusion. →
• I think this is a false positive. What should I do? Send file and app false positives to Gridinsoft Support, but submit website and domain reputation cases only through Gridinsoft Portal. →
• The app detected something — should I delete it? Choose Quarantine when uncertain, delete confirmed malware after review, and preserve evidence when a detection may be a false positive. →