A pop-up, redirect, unfamiliar process, or slow computer does not always prove that malware is present. Start by updating Trojan Killer and collecting enough evidence to distinguish malware from a browser setting, damaged application, or Windows problem.
Run a current, complete check
- Connect to the internet and update the threat database.
- Restart Windows if the suspicious process is still active.
- Run a Full scan. Use a custom scan as well when you know the affected folder, archive, or removable drive.
- Record the time of the symptom and the exact file path, URL, process name, or warning shown.
Check the symptom
- For browser redirects, inspect extensions, search settings, proxy settings, and notification permissions.
- For an unfamiliar process, verify its digital signature and installation folder before deciding it is malicious.
- For a suspicious file, do not open it again and do not upload confidential documents to public scanners.
Send a useful report
Export the scan result with Save to file and open a Support request. Include the symptom, time, relevant path or URL, and the exported report. If Support requests a sample, use the secure upload method they provide; do not email an active malware sample or send passwords and personal documents.