Support topic

Troubleshooting & privacy

Update the app, recover connectivity, review diagnostics and remove protection.

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Documentation

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4 published guides in this section.

Update Web Protection on Android Update through Google Play or the website APK updater while preserving saved access, and learn how protection policy updates arrive.
Fix Web Protection connection and activation problems Troubleshoot protection that stays off, interrupted DNS connections, background stops, and websites that fail to load.
Web Protection privacy, activity retention and diagnostics Learn what DNS protection processes, how long block activity is kept, and how Android diagnostic controls differ by installation source.
Turn off, sign out or uninstall Web Protection on Android Choose between stopping protection, signing out, disconnecting a registered device, uninstalling the app, and canceling subscription renewal.