GRIDINSOFT HELP CENTER

CryptoLocker Ransomware: Identification and Recovery

What it is

CryptoLocker is ransomware that breaks into a Windows PC, hunts for documents (on the computer and connected drives), encrypts them with strong keys, and then demands a payment to unlock your files. You’ll see a ransom note saying your data is locked and a deadline is ticking.

What you may notice

  • Files won’t open and may have new extensions

  • A ransom message on the desktop or in many folders

  • Backups on attached or network drives also unusable

  • Security tools disabled; sudden spikes in CPU/disk activity

If it hits (act fast)

  1. Isolate the PC (unplug network/Wi-Fi; disconnect external drives).

  2. Don’t delete ransom notes or logs—they can help recovery.

  3. Check for offline backups; rebuild the system clean and restore data.

  4. From a clean device, change passwords (email/admin) and enable MFA.

  5. Ask IT/IR to identify the entry point and block related domains/IPs.

Prevent it

  • Keep Windows and apps patched; remove or lock down remote access (RDP/VPN).

  • Use reputable EDR/anti-malware and email filtering.

  • Maintain offline, tested backups (and practice restores).

  • Train users to spot phishing and fake updates.

  • Use least privilege and MFA for all important accounts.

Confirm the family before recovery

The original CryptoLocker operation is historical, but unrelated ransomware and fake support pages still use its name. Do not choose a decryptor from the name alone. Record the ransom-note text, added file extension, contact address, and a hash of the suspected sample, then compare them through a trusted identification service.

  1. Isolate affected computers and disconnect writable shared or backup storage.
  2. Preserve a note and sample encrypted files before cleaning the system.
  3. Check offline or immutable backups and trusted decryptor projects for the confirmed family.
  4. Rebuild or fully remediate the system before restoring data.
  5. Reset credentials exposed on the affected device and investigate the original access path.

Do not rename encrypted files or repeatedly test unknown recovery tools on the only copy. See the ransomware guide for incident-wide containment steps.

Helpful?

Glossary (0-9, A-Z)

Still can’t find an answer?

Send us a ticket and we will get back to you.

Submit a ticket