Wherever you are,
we are always ready to help you with your PC troubles.
FAQ
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Ticket System
- Download links:
In no event will GridinSoft LLC be liable for any amount greater than what You actually paid for the Software. Should any other warranties be found to exist, such warranties shall be limited in duration to 45 days following the date You install the Software.
- Download the latest version of Trojan Killer Portable on clear (not infected) computer or USB drive and install it.
- Update the threats database.
- Copy the entire folder “Trojan Killer” to your jump drive (memory stick) if it was installed on a computer. Normally it is located at the following path: C:\Program Files\Trojan Killer. “C” stands for the system disk of your computer. The name of the system disk, however, can be marked with another letter. If Trojan Killer Portable has been installed directly on the USB disk the path of the program can be as following G:\Trojan Killer. “G” stands for the USB disk, that can be marked with another letter too.
- Open your jump drive (memory stick). Find the folder “Trojan Killer” there. Open it , find the file under the name “tk.exe” and rename it to “iexplore.exe”.
- Move memory stick to the infected PC, open “Trojan Killer” folder and run iexplore.exe. Optional: copy the folder “Trojan Killer” from your jump drive to some other folder created on your PC and run “iexplore.exe”.
on the main window. The special window will appear where you will be able to choose your own settings to make the use of Trojan Killer Portable personalized by you.
The following options are included in the general settings:
- allowing Trojan Killer Portable to start updating threat list on startup or before every scan;
- using sound signal for malware detection notifications;
- interface skin change;
- anonymously report statistics to the GridinSoft team.
The scan settings are as follows:
Now it’s very easy to change the usual Winter skin of the program to a new stylish Dark one! To do this, you just need to go to Settings > Use Dark Skin and click Apply.
The program will be looking like this:
Yours faithfully,
Trojan Killer Team
on the main window or launch Reset Browser Settings window by icon 
on your desktop.
or launch Reset Browser Settings window by icon on your desktop and selecting “HOSTS file“. Then you need to click the “Reset” button.The Windows HOSTS file is a text file which stores website addresses. The file can be used to speed up access to websites you visit often – by equating the website name (e.g. microsoft.com) with its DNS address, the web browser can find the website more quickly as it does not have to query a DNS Name Server.
Download and Installation
Reinstalling Trojan Killer Portable
Please, follow these steps to delete and reinstall Trojan Killer Portable:
1. Find the folder with Trojan Killer Portable (for example, C:\Program Files\Trojan Killer\) and delete this folder.
2. Redownload the latest version of Trojan Killer Portable from the official site.
System Requirements
1. Windows 10/ 8/ 7/ Win ХР (x32/x64);
2. 30 MB free hard drive space;
3. Minimum 800 x 600 Screen resolution;
4. Internet connection.
Registration
How to activate the Trojan Killer Portable
Please, click on the “Unregistered” link on the top of the main window. In appeared window click on the “here” link. Or, if you clicked on “Get a license” button on the main window, then click “here” button in appeared window. Then you can enter your personal activation code. Then, please click “Activate Now!” button. Enjoy!
Where can I get the Activation Code
You need to buy a license. After buying a license you will have an email with your personal activation code. Also, you can find a code in your Personal Account of Member Area.
Using Trojan Killer Portable on multiple devices
You can use one license on no more than 2 PCs or memory sticks. For this you need to install Trojan Killer Portable on another PC or memory stick and enter your activation key.
Account and Member Area
Managing your profile
Open a “My profile” Tab in your Member Area, so you will have an opportunity to:
• Set a profile picture (requirements for image — max. size 1 MB, supported image types: JPG, JPEG, GIF or PNG);
• Change your personal information.
Managing your products
In your Member Area you have an opportunity to track all licenses, to activate or deactivate subscriptions, to download the program and to buy related products.
Ask for help
We are glad to help you anytime.
If you will have any questions or problems regarding your system security, please contact us: http://support.trojan-killer.com/
Special propositions
You can find all current promotions in your Personal Account. They are constantly updating, so we recommend to check it regularly.
Scanning
How to start scan?
Choose the appropriate type of a scan on the main window of Trojan Killer Portable.
Scan for threats on your usb-devices
To scan the USB-device you need to choose a Removable scan tab on the main window of the Trojan Killer Portable. Important, put a USB-device before the scan starts.
How to start Custom Scan?
To scan a specific folder of your PC or memory stick you need to click on Custom scan tab on the main window. After that browse the folder to do a scan with Trojan Killer Portable.
Removal Process
Types of applicable actions to detected threats
After scanning the system you can ignore or delete detected files. What to choose?
- Ignore — you ignore this file once. The next scan will detect the file again.
Adding files to the Ignore List poses a very high security risk. This action requires advanced user knowledge and is only intended for specific situations - Delete — you completely remove this file from your system or memory stick.
How to apply action to detected threats?
If you want to ignore detected item, unmark it in a list of all detected threats on scan results. To delete threats mark it in a list if they were unmarked.
After this click on “Cure PC!” button and the chosen actions will be applied to detected threats.
Additional Tools
How to use Reset Browser Settings?
To reset your browser settings you need to:
1. Update your signature database with Update arrow on the main window of Trojan Killer Portable.
2. Start Full scan on the main window, wait the completion of the scan.
3. Click “Cure PC!” button to remove all found items, reboot your computer if Trojan Killer Portable tells about it.
4. Run Trojan Killer Portable if it’s not running.
5. Click “Reset Browser Settings” icon on the main window of Trojan Killer Portable (or launch by Reset Browser Settings icon on the desktop).
6. Confirm your choice by clicking “Reset” button on the Reset Browser Settings window.
7. Click “Close” button after succesfull resetting of browser settings.
8. Reboot your PC.
9. Open your browser and verify your problem.
How to reset a Windows HOSTS file?
To remove file, that stores your websites’ addresses, do a reset of a Windows HOSTS file. For this you need to open the Reset Browser Settings window in Trojan Killer Portable, then mark “HOSTS file” and click “Reset” button.
Troubleshooting
Connection and Update problems
We are not conflicting with other antivirus programs, but if you have any problems with scan and updating try to temporary disable other antivirus software.
Why I can't remove detected threats (Software not registered, System needs reboot)
You can’t remove detected threats if Software is not registered or System needs reboot.
* Software is not registered
You need to buy a license. After buying a license you will have your personal activation code on your email. Also, you can find a code in your Personal Account of Member Area.
**System needs reboot
Some threats leave traces in the system and you need to restart your PC for complete cleaning.
Why my key stopped working if my license is still valid?
Due to our agreement you can activate the license on no more than 2 PCs or memory sticks, but you can cure as many PCs as you want.
What to do if I have a false positive detection?
Please, contact us with latest scan log file:
Please, choose “Full scan” on the main window of Trojan Killer Portable. Wait until it will be completed. On the window with scan results click on “Show Details” link or on amount of detected items. Then in appeared window with details of found threats click on “Save to file..” button. Save your results into a file on your PC or memory stick. Then please attach this file to your response message (click on ‘choose them’ at the bottom of the ticket created at https://support.trojan-killer.com/). If you can’t attach the file for some reasons, just copy its content to your response message.
We will review that detected file and let you know the experts decision.
The virus always comes back, despite I delete it every time with Trojan Killer Portable
Please, contact us with latest scan log file:
Please, choose “Full scan” on the main window of Trojan Killer Portable. Wait until it will be completed. On the window with scan results click on “Show Details” link or on amount of detected items. Then in appeared window with details of found threats click on “Save to file..” button. Save your results into a file on your PC or memory stick. Then please attach this file to your response message (click on ‘choose them’ at the bottom of the ticket created at https://support.trojan-killer.com/). If you can’t attach the file for some reasons, just copy its content to your response message.
We will analyze this information and tell you how to solve your problem.
What language does the program have?
Trojan Killer Portable has English, French, German, Polish, Russian, Ukrainian. If it doesn’t have your language we will be happy if you help us to translate the program for a free key.
I have a virus, but Trojan Killer Portable hasn't detected it
Please, contact us with latest scan log file:
Please, choose “Full scan” on the main window of Trojan Killer Portable. Wait until it will be completed. On the window with scan results click on “Show Details” link or on amount of detected items. Then in appeared window with details of found threats click on “Save to file..” button. Save your results into a file on your PC or memory stick. Then please attach this file to your response message (click on ‘choose them’ at the bottom of the ticket created at https://support.trojan-killer.com/). If you can’t attach the file for some reasons, just copy its content to your response message.
We will analyze this information and tell you how to solve your problem.
Trojan Killer is the effective anti-malware tool for your memory stick.
Be sure that you’re safe from the internet threats wherever you go!
This is an obvious and very easy way to get rid of annoying messages, advertisment and toolbars in your browser.
