• GridinSoft Help Center

Gridinsoft Anti-Malware

GridinSoft Anti-Malware targets all kinds of threats on your Windows PC, including malware, adware, and PUPs. Cure your computer & keep your privacy safe! Defeat viruses within few clicks instead of long-lasting and really boring manual procedures and get the help of security experts whenever you need it.

We have been working for every PC user since 2003

Currently, our anti-malware software rescues thousands of PCs around the world every day.

Wonder how we do it?

New malware appears dozens of times each day. Our analysts explore it and replenish the signature database every hour. The Support Team is available 24/7, it helps users to scan & clean their computers from infection, in severe cases, connecting remotely. Every week we release a new and improved version of the product, and these updates are free for our customers.

A GridinSoft team is a group of professionals who enjoy working and do it enthusiastically. Our door is always open to you – take a closer look!

GridinSoft Anti-Malware is useful when you need to get rid of Malware on your PC  – Trojan Horses, Worms, Adware, Spyware…

Usually, antivirus software is intended to remove viruses, rootkits and other infection in your system. But they are often ineffective when you are bombed with a huge amount of advertisement and pop-ups and malicious software… When standard anti-virus software either fails to detect them or fails to effectively eliminate them Antimalware Software will be effective in this field. We are good at doing this and we are proud of our mission to let you breathe freely surfing the Internet!

The majority of Anti-Malware Scanners are well able to detect malicious software – Trojan Horses, Internet Worms, Adware/Spyware etc. – but are not always efficient in removing them once they have been triggered.
GridinSoft Anti-Malware is designed specifically to disable/remove Malware without the user having to manually edit system files or the Registry. The program also removes the additional system modifications some Malware carries out which are ignored by some standard antivirus scanners.

GridinSoft Anti-Malware scans ALL the files loaded at boot time for Adware, Spyware, Remote Access Trojans, Internet Worms, and other malware.

The Web-Site of GridinSoft Anti-Malware is https://gridinsoft.com/antimalware/. This is the place where you can get the majority of useful information about the latest news in the area of malware applications and how to remove them with the help of GridinSoft Anti-Malware using our malware removal guides (choose Blog section).

From this starting place, you may also purchase the program and ask for help via a customer ticket support system.

So, here you are, staring at your home or business computer infected with a certain unwanted application, malware or, to say shortly, by a virus.

Have you ever been in such situations?

Surely you have, to this or another extent. There are certain virus removal principals which you must adhere to for successful restoration of your computer back to the status it had before the very virus attack occurred. This article is devoted to these general recommendations for our users when they face a certain type of virus. Please read it carefully and try to follow these admonitions in times of problems with your computer.

Do not panic!

Often this is exactly what the malware developers want from you. If users tend to panic they also tend to make quick judgments. This is especially true when being infected with a fake anti-virus program. Some people (again, in a panic) make the decisions in haste regarding purchasing the rogue security programs which are useless and helpless.

Investigate!

You need to perform certain research as to the type of the malware program/problem which attacked your PC and for the ways, it can be dealt with/eliminated. The World Wide Web is full of security forums, sites, online discussion platforms, blogs and other sources of useful information. If you did not find the solution or answer you might consider posting the question on Yahoo!Answers or Microsoft Answers site.

Read the removal instructions carefully!

Many sites over the Internet offer excellent removal guidelines and tips on how to get rid of viruses. They recommend certain removal solutions, including anti-virus applications. However, the good security blog or site would offer detailed guidelines on all the necessary steps for malware elimination, and it might not be enough just to run the recommended anti-virus software. So, once again, read the instructions carefully and follow them completely.

Be selective!

Many sites nowadays recommend certain security applications, either free or subject to be paid for. We are not in the position to rate them or to speak either negatively or positively about them. Let the people rate the anti-virus programs (even though indeed many of the contemporary security applications know nothing about the effective removal of malware). So, research this issue and do not pick up just the first security program you’ve encountered.

Communicate!

If you have problems using certain anti-virus software and thus cannot remove the virus you need to immediately contact the software developer or its customer support team and tell them about your problems. Do not hurry up to uninstall the software if it failed to remove certain viruses! It might be that you did not follow the removal guidelines completely or that the virus has been recently modified and is not duly detected by anti-virus software. Do not purchase or download another software in haste, without first having contacted the developers of the one that failed to remove the virus. If you choose GridinSoft Anti-Malware as your security software the best way to contact us is via ticket customer support service available here – https://support.gridinsoft.com/antimalware/#ticket-system

Be patient!

It takes some time to research your problem thoroughly in order to give the proper and really helpful answer (recommendation). So, it might take a little bit longer than you expect to resolve the issue of your concern.

Be polite!

While communicating with the customer support team you are dealing with people and not with robots. We are people like you and sometimes we have the same problems you have. We strive for satisfying our customers the best we can and do not ignore your requests. We cherish our customers and try to please them, even though sometimes the issue cannot be resolved as quickly as we want.

Trust us!

We undertake to fulfill the responsibilities before our clients and in the case of problems, we will give the priority to the benefit of our users and not ourselves.

We do cherish our customers, even though sometimes things for them go not as smoothly as they want. We will do the best we can assist you in the removal of malware from your computer and hope to build strong and friendly relations with you in the future. Remember that by purchasing GridinSoft Anti-Malware you receive the lifetime customer support for all your PC security needs. We hope this portion of information has been helpful to you.

Yours faithfully,

GridinSoft Team

Although Gridinsoft Anti-Malware can protect your computer from malware such as backdors, warms and numerous spyware, you may have an intention to remove it completely from your PC in case you’re no longer using it or if you prefer a different security tool.

Removing Gridinsoft Anti-Malware tool frees up space on your hard disk as well as processing resources. If the program is regularly crashing, uninstalling it completely could help you to recover the computer’s performance.

1. Close Gridinsoft Anti-Malware if the program is currently in use. Wait a minute for the program’s process to shut down in the Task Manager.

2. Click Windows Start button, select “All Programs” and then click the Gridinsoft Anti-Malware folder in the list of installed programs. Subitems appear.

3. Right-Click the “Gridinsoft Anti-Malware” link in the sub-folder.

4. Select ‘Open file location’. Folder with installed software will appear.

5. Find “Uninst.exe” and double-click it.

6. Click “Yes” in the uninstall box that launches to confirm your selection. The uninstallation wizard starts to remove the program automatically. A status bar displays the progress.

7. Click “Yes” to restart your computer when asked by the uninstallation wizard.

8. Click Start and click “Computer” to launch Windows Explorer.

9. Go to the “C:” drive and double-click the “Program Files”. Find the GridinSoft Anti-Malware folder and right-click it. Click “Delete” to remove the folder.

10. We recommend emptying the recycle bin to complete the removal process.

You can also uninstall Gridinsoft Anti-Malware using the Control Panel. To do so, click Windows Start -> Control Panel, then select Programs and Features. Click GridinSoft Anti-Malware from the list of installed programs and click the Uninstall button. Prompt it, then you will need to enter your administrator password. Follow the uninstallation wizard to remove the program.

We care about the interests of our customers and give them the opportunity to try the program in use before purchasing. Free 6-days trial version lets you try full functionality during the first 2 days, then Active Protection will be restricted. Gridinsoft Anti-Malware will be working as a cleaner with all functions available, including Device Protection and Scheduled Scan, despite Gridinsoft® Internet Security and On-Run Protection will be disabled. This is the only restriction!

1. Choose an Info tab in the menu.
2. Click on “If you already have a license” link at the bottom
3. Enter the License Key  (the letter/number combination) in the following format: XXXXXX-XXXXXX-XXXXXX-XXXXXX and click OK. We recommend you to copy/paste the key to avoid a mistake.
4. You will be notified with ACTIVATION COMPLETE window, where we inform you about our remote help service. Please, select the checkbox I have read and understood how important it is to contact the support team and then click OK.
5. Your copy of Gridinsoft Anti-Malware turned to licensed. Now you can log in to your Member Area to change your account information.

Read more about this in the Managing Quarantine List chapter

• Choose Ignore Once for the items, which you want to ignore in current scan results. These items will be ignored only this time.
• Choose Ignore Always for the items, which you think are clean and should not be detected. Therefore they will be added to the Ignore List.
• Choose Move to Quarantine for the items you want to remove. You’ll be able to restore accidentally deleted files. This is a recommended action as it is the safest.
• Choose Delete to remove selected items permanently. We do not recommend to apply this action if you are not an advanced PC user.

You can apply the same action to all files by selecting it in Apply to all area at the table header.

However, you may apply different actions one by one to all the items you need.

Please remember: All actions applied in the Advanced Mode will be saved when you are switching back to a usual mode. That’s why we recommend to use this option carefully!

Below is how the virus removal process looks like. Click Close in the congratulation window once the items have been removed.

GridinSoft Anti-Malware will arrange the report about the successful completion of the removal process. Click OK button on a window with removal results to return to the main window.

However, in some cases, the system might ask you to reset browser settings or to reboot your computer and run the scan again. If this is the case, please, act accordingly.

Also, you may skip the current scan results by choosing Leave without a cleaning link and scan your PC again later.

1. Application Log gathers data about actions of the program, fixates information about possible problems when the program performs starting, scanning or other tasks.
2. Protection Log is a detailed log about results of work of three real-time protection systems. If you have any suspicion of conflict in the work with other programs, while Internet Security and On-Run Protection are turned on, we see it in Protection Log.
3. Scan Log contains a detailed report of scan results: the scan time, its type, which objects were scanned, and what threats were detected.

Ignore List for files, folders, registry objects

– shows the items to which actions such as “Ignore once” or “Ignore always” have been applied after the scan and with enabled On-Run Protection.

• performing a deep scan (slow);
• detecting Potential Unwanted Programs and Riskware;
• ignoring incomplete files;
• ignoring files larger than 64 MB;
• terminating memory threats while scanning;
• showing scan errors;
• scanning on connect USB-device;
• using heuristic rules;
• the option not to save log files.

 

• the present level of protection of your computer (1, 2 or 3 drops), depending on the number of protection elements activated;
• the activity time of at least one security element;
• the current Report Log with the specification what object and by which protection element was detected and what action was applied to it;
• the number of scanned and detected objects, total and separate for each element.

You can also undo each action by double-clicking on it and applying what you think it’s more appropriate.

This feature allows you to get extra protection against possible threat aggression. When you occasionally launch certain executable file which is infected and thus identified by GridinSoft Anti-Malware as a virus, the program would immediately notify you of it and will not let you launch it until you authorize the system to permit such actions. By default, this option is already activated once you install the software.

You can see this feature in the form of “Protect” tab. Once you launch GridinSoft Anti-Malware this feature will be activated immediately (permanently monitoring your PC activity and protecting you from possible launching of malware applications).

You can apply any action you consider is right in every specific situation. There are Ignore Once, Delete, Move to quarantine and Ignore Always options.

When a certain malware process is just about to be launched you would get the following notification:

If you choose Block always option the found threat will bу quarantined, and if you choose “Ignore always“the found object will be added to ignore list.

GridinSoft Internet Security relies on our technology to review the content of any website connected with malware or adware activity or virus-making.

Why is that important? The internet changes constantly; websites are updated daily and thousands of new web pages are added worldwide. Our Analyst Team works hard to classify and research each threat they found and we understand the necessity of having the internet filter that can keep up with these constant changes for our customers. Our filtering technology based on our own researches and we are proud of our possibility to update the Threat List hourly! We detect the threat and the way it appeared and block it at the same moment to prevent our customers of infecting as soon as possible.

GridinSoft Internet Security allows the good content you want to access, while keeping out harmful and inappropriate pages, so you can use the internet without fear of accidental exposure to undesirable material or dangerous software.

You can switch Internet Security On to view, block, or alert any harmful website listed in our ThreatList: list of possible threats here. These categories are the same for Windows and Android devices.

With our filtering technology, GridinSoft Internet Security will not cause your device or computer to run slowly when filtering internet content.

Using Internet Security you have to know that any restrictions could be changed if you guess the site is blocked by mistake or you definitely know you want to visit it – in this case, they could be changed to suit the unique needs of each user.

“Visit this site anyway” action

“Add this site to Ignore List permanently” action

“Report false detection” action

“Add current domain to Ignore List” action

GridinSoft Internet Security is an internet filtering technology that checks each web page you visit, in real time, and will allow or block a webpage based on GridinSoft Threat List and your preferences. 

According to our research in the field of internet security, internet filtering is increasingly important as the most infections and threats appear on your PC while you are visiting harmful sites without knowing it. Our real-time filtering technology gives you visibility and control over your online activity with easy to use controls.

Since the internet is full of mature and inappropriate content a reliable and advanced internet filter is important to protect yourself and your family from unintended exposure.

To restart Google Chrome without losing your open tabs just type chrome://restart into the address bar and press Enter.

To restart Mozilla Firefox without losing your open tabs press Shift+F2 and then type restart into the console window before pressing Enter.

To restart Internet Explorer without losing your open tabs, close the application and relaunch it, then select Tools -> Reopen previous browsing session. Unfortunately, this will restore the tabs on your last Internet Explorer window, but it won’t reopen multiple windows if you had them open.

GridinSoft Internet Security relies on our technology to review the content of any website connected with malware or adware activity or virus-making.

Why is that important? The internet changes constantly; websites are updated daily and thousands of new web pages are added worldwide. Our Analyst Team works hard to classify and research each threat they found and we understand the necessity of having the internet filter that can keep up with these constant changes for our customers. Our filtering technology based on our own researches and we are proud of our possibility to update the Threat List hourly! We detect the threat and the way it appeared and block it at the same moment to prevent our customers from infecting as soon as possible.

GridinSoft Internet Security allows the good content you want to access, while keeping out harmful and inappropriate pages, so you can use the internet without fear of accidental exposure to undesirable material or dangerous software.

You can switch Internet Security On to view, block, or alert any harmful website listed in our ThreatList: list of possible threats here. These categories are the same for Windows and Android devices.

With our filtering technology, GridinSoft Internet Security will not cause your device or computer to run slowly when filtering internet content.

Using Internet Security you have to know that any restrictions could be changed if you guess the site is blocked by mistake or you definitely know you want to visit it – in this case, they could be changed to suit the unique needs of each user.

“Visit this site anyway” action

“Add this site to Ignore List permanently” action

“Report false detection” action

“Add current domain to Ignore List” action

USB disks are one of the most popular ways for viruses or similar threats to appear on your PC.

It is very important to secure this way and the only solution is prevention. It is absolutely impossible to find out where the concrete rootkit, backdoor or something. else were brought into your system from, but it’s definitely much more easy to stop it at the moment of copying (installing, running or duplicating – depending on the type of the threat and thief’s ingenuity) – that’s why keeping USB protection ON allows you to stay on guard of your security each time when you are connecting any disks, cards or other storage devices to your USB port….

GridinSoft USB Protection just keeps watching on the processes and processor’s activity when a USB device is connected. Why is that important? Any device, connected to your PC could be potentially untrustful as you couldn’t know where this device was connected before and who can use it in the aims of an informational attack. We analyze the processes which have been running at the moment of disk connection and their behavior, so we can warn the user each time when suspicious activity is detected.

Our heuristic behavior file analyzer technology based on our own researches and we are proud of our ability to update the Threat List hourly! We detect the threat and the way it appeared and block it at the same moment to prevent our customers from infecting as soon as possible.

When a new USB-device is connected to your PC, a pop-up window of Removable device protection will appear with a suggestion to scan connected device:

If you choose Skip – nothing will happen, and if you choose Scan – the program will start to scan the device.

GridinSoft USB Protection just checks the processes and processor’s activity to let you

keeping out harmful and inappropriate software so you can use the connected discs without fear to infect your system with undesirable or dangerous software.

You can keep USB Protection ON to block the most common way of the threat appearance on your PC. GridinSoft USB Protection will not cause your computer to work slowly while checking connected disks, it just needs a few additional seconds before your drive will be approved. Don’t forget: protection engine monitors processes and processor’s activity that is why GridinSoft USB Protection will check files in memory and some files in Windows directory to ensure they are still unchanged and work properly.