GRIDINSOFT HELP CENTER

How can we help?

Find trusted answers for Gridinsoft products, licenses, detections, and security questions.

Quick answers

Start with a common task

Choose the outcome you need and go straight to the most relevant guidance.

Download & install Get Anti-Malware installed and ready to scan. Activate a license Find your key, activate it, or fix activation issues. Scan & remove threats Understand scans, detections, and cleanup actions. Detection or false positive Review quarantine decisions and file or app detections. License & billing Get help with keys, renewals, subscriptions, and payments. Fix a product problem Resolve update, scan, startup, and performance issues.

Browse the library

Support for every Gridinsoft product

Explore 417 practical guides, troubleshooting steps, and cybersecurity explanations.

View the full knowledge base

This category covers everything you need to understand, install, and use our powerful malware removal tool. Find guides, troubleshooting steps, and FAQs to ensure your system remains secure and free from malicious software.

Gridinsoft Anti-Malware Protection Features Ignore List in Gridinsoft Anti-Malware Managing Quarantined Items

View all Gridinsoft Anti-Malware articles

Trojan Killer [Portable Edition] removes trojans and malware quickly without installation. Find guides for using the portable tool, scanning options, and troubleshooting tips for persistent threats.

Download and Install Trojan Killer or Use the Portable Edition How To Activate your subscription in Trojan Killer How to manage settings in Trojan Killer

View all Trojan Killer [Portable Edition] articles

Keep your Android device safe with Trojan Scanner [Android Edition]. Access guides on scanning, real-time protection setup, and troubleshooting to eliminate mobile threats.

Download and install Trojan Scanner for Android Application Usage Statistics in Trojan Scanner for Android Features and capabilities of Trojan Scanner for Android

View all Trojan Scanner articles

Cyberthreats Glossary

3AM Ransomware: Identification, Attack Chain, and Recovery Response TCP 3-Way Handshake: SYN, SYN-ACK, ACK, and Troubleshooting Account Compromise: Warning Signs, Recovery, and Prevention

View all Glossary articles

Discover more

Answers people rely on

Start with frequently used guides or see what has been updated recently.

Most popular

Fast paths to the answers requested most often.

Download Gridinsoft Anti-Malware Gridinsoft Anti-Malware provides comprehensive protection against malware, spyware, adware, and other security threats. This guide walks you through the complete download and installation process, ensuring you get optimal protection for... I paid for the license, but I didn’t receive the key. Check payment approval, inbox filters, purchase-email spelling, and the Member Area before requesting a Gridinsoft license-key resend. Remove or Quarantine a Detection? Remove confirmed threats, but quarantine uncertain files until you can verify their source, path, and detection details. I think this is a false positive. What should I do? Send file and app false positives to Gridinsoft Support, but submit website and domain reputation cases only through Gridinsoft Portal. Does Gridinsoft Share or Sell Personal Data? Gridinsoft does not sell personal data. Limited information may be processed when needed for payments, licensing, support, hosting, or legal obligations. How do I change account settings or disable auto-renew? Manage your Gridinsoft profile, licenses, devices, subscription renewal, and billing-provider options safely through the Member Area.

Recently updated

Fresh guidance that reflects the latest product experience.

Cracked Software: Meaning, Risks, and Safe Recovery Cracked software is software modified to bypass licensing or activation restrictions. A software crack modifies a program or its environment to bypass licensing, activation, subscriptions, or other restrictions. Cracks may arrive as patched executables, key generators, loaders, scripts, “activators,” or instructions to disable security controls. Updated Sep 18, 2026 SEO: Meaning, How Search Works, and Security Risks SEO means search engine optimization: improving a website so search engines can discover and understand its content and people can find useful answers. It includes content, site organization, and technical accessibility. SEO does not guarantee a ranking. Search visibility is also not a safety endorsement: attackers can use search results to distribute scams and malicious downloads. Updated Sep 18, 2026 Intellectual Property: Types, Examples, and Cybersecurity Intellectual property (IP) concerns creations such as inventions, software, creative works, designs, and brands that may receive legal protection. Common protections include copyright, patents, trademarks, and trade secrets. Cybersecurity helps prevent unauthorized access, copying, alteration, and disclosure of the information behind those assets. The applicable rights depend on the work, jurisdiction, and circumstances. Updated Sep 18, 2026 Trackware: Meaning, Warning Signs, and Safe Removal Trackware is a security term for software that collects information about user activity, often without meaningful knowledge or authorization. It may monitor browsing or application use and send data to another party. The label is used differently by vendors; investigate the actual application, permissions, behavior, and consent before deciding how to remove it. Updated Sep 11, 2026 Threat Landscape: Meaning and How to Assess Your Risk A threat landscape describes the threats relevant to a particular environment and period: actors, methods, targets, exploited weaknesses, and potential consequences. Use it to prioritize security work by comparing external observations with your own systems and exposure. A global trend is context, not proof that your organization faces the same likelihood or impact. Updated Sep 11, 2026

Gridinsoft Support

Still need a hand?

Tell us what happened and our support team will help you choose the next step.

Submit a request View my tickets