GRIDINSOFT HELP CENTER

How can we help?

Find trusted answers for Gridinsoft products, licenses, detections, and security questions.

Quick answers

Start with a common task

Choose the outcome you need and go straight to the most relevant guidance.

Download & install Get Anti-Malware installed and ready to scan. Activate a license Find your key, activate it, or fix activation issues. Scan & remove threats Understand scans, detections, and cleanup actions. Detection or false positive Review quarantine decisions and file or app detections. License & billing Get help with keys, renewals, subscriptions, and payments. Fix a product problem Resolve update, scan, startup, and performance issues.

Browse the library

Support for every Gridinsoft product

Explore 440 practical guides, troubleshooting steps, and cybersecurity explanations.

View the full knowledge base

This category covers everything you need to understand, install, and use our powerful malware removal tool. Find guides, troubleshooting steps, and FAQs to ensure your system remains secure and free from malicious software.

Gridinsoft Anti-Malware Protection Features Ignore List in Gridinsoft Anti-Malware Managing Quarantined Items

View all Gridinsoft Anti-Malware articles

Trojan Killer [Portable Edition] removes trojans and malware quickly without installation. Find guides for using the portable tool, scanning options, and troubleshooting tips for persistent threats.

Download and Install Trojan Killer or Use the Portable Edition How To Activate your subscription in Trojan Killer How to manage settings in Trojan Killer

View all Trojan Killer [Portable Edition] articles

Trojan Scanner for Android: start with free app and file checks, explore Pro Anti Spy and automation, and get clear help with findings and privacy.

Trojan Scanner for Android: protection that fits your routine Trojan Scanner Free vs Pro: choose the features you need Download and install Trojan Scanner for Android

View all Trojan Scanner articles

Guides for Web Protection on Android: installation, encrypted DNS protection, blocked-domain activity, subscriptions and troubleshooting.

What Gridinsoft Web Protection for Android does Download and install Web Protection for Android Turn Web Protection on or off on Android

View all Gridinsoft Web Protection articles

Cyberthreats Glossary

3AM Ransomware: Identification, Attack Chain, and Recovery Response TCP 3-Way Handshake: SYN, SYN-ACK, ACK, and Troubleshooting Account Compromise: Warning Signs, Recovery, and Prevention

View all Glossary articles

Discover more

Answers people rely on

Start with frequently used guides or see what has been updated recently.

Most popular

Fast paths to the answers requested most often.

Download Gridinsoft Anti-Malware Gridinsoft Anti-Malware provides comprehensive protection against malware, spyware, adware, and other security threats. This guide walks you through the complete download and installation process, ensuring you get optimal protection for... I paid for the license, but I didn’t receive the key. Check payment approval, inbox filters, purchase-email spelling, and the Member Area before requesting a Gridinsoft license-key resend. Manage detections, removal, Exclusions and Quarantine Review each finding, confirm app or file removal, and understand Exclusions and Quarantine in Trojan Scanner. I think this is a false positive. What should I do? Send file and app false positives to Gridinsoft Support, but submit website and domain reputation cases only through Gridinsoft Portal. Does Gridinsoft Share or Sell Personal Data? Gridinsoft does not sell personal data. Limited information may be processed when needed for payments, licensing, support, hosting, or legal obligations. How do I change account settings or disable auto-renew? Manage your Gridinsoft profile, licenses, devices, subscription renewal, and billing-provider options safely through the Member Area.

Recently updated

Fresh guidance that reflects the latest product experience.

Update Trojan Scanner and its threat database Keep Trojan Scanner and its threat definitions current, with free manual updates or automatic database downloads in Pro. Updated Oct 15, 2026 Control scan notifications and background alerts Get a completed-scan alert, understand automatic app-check findings, and manage Android notification settings in Trojan Scanner. Updated Oct 15, 2026 Check files, APKs and archives before opening them Check a downloaded file, APK or archive in Trojan Scanner, understand each analysis layer, and review incomplete results. Updated Oct 15, 2026 Download and install Trojan Scanner for Android Install Trojan Scanner from Google Play or Gridinsoft, start free scanning, and find the account and Pro options. Updated Oct 15, 2026 Find unused apps with Trojan Scanner Use Unused apps to review rarely opened Android apps, grant optional usage access, and remove only what you no longer need. Updated Oct 15, 2026

Gridinsoft Support

Still need a hand?

Tell us what happened and our support team will help you choose the next step.

Submit a request View my tickets