GRIDINSOFT HELP CENTER

How can we help?

Find trusted answers for Gridinsoft products, licenses, detections, and security questions.

Quick answers

Start with a common task

Choose the outcome you need and go straight to the most relevant guidance.

Download & install Get Anti-Malware installed and ready to scan. Activate a license Find your key, activate it, or fix activation issues. Scan & remove threats Understand scans, detections, and cleanup actions. Detection or false positive Review quarantine decisions and file or app detections. License & billing Get help with keys, renewals, subscriptions, and payments. Fix a product problem Resolve update, scan, startup, and performance issues.

Browse the library

Support for every Gridinsoft product

Explore 420 practical guides, troubleshooting steps, and cybersecurity explanations.

View the full knowledge base

This category covers everything you need to understand, install, and use our powerful malware removal tool. Find guides, troubleshooting steps, and FAQs to ensure your system remains secure and free from malicious software.

Gridinsoft Anti-Malware Protection Features Ignore List in Gridinsoft Anti-Malware Managing Quarantined Items

View all Gridinsoft Anti-Malware articles

Trojan Killer [Portable Edition] removes trojans and malware quickly without installation. Find guides for using the portable tool, scanning options, and troubleshooting tips for persistent threats.

Download and Install Trojan Killer or Use the Portable Edition How To Activate your subscription in Trojan Killer How to manage settings in Trojan Killer

View all Trojan Killer [Portable Edition] articles

Guides for Trojan Scanner on Android: scan installed apps, check APKs before installation, manage detections and notifications, and keep the app up to date.

Download and install Trojan Scanner for Android Check an APK before installing it on Android Get a notification when an Android app scan finishes

View all Trojan Scanner articles

Cyberthreats Glossary

3AM Ransomware: Identification, Attack Chain, and Recovery Response TCP 3-Way Handshake: SYN, SYN-ACK, ACK, and Troubleshooting Account Compromise: Warning Signs, Recovery, and Prevention

View all Glossary articles

Discover more

Answers people rely on

Start with frequently used guides or see what has been updated recently.

Most popular

Fast paths to the answers requested most often.

Download Gridinsoft Anti-Malware Gridinsoft Anti-Malware provides comprehensive protection against malware, spyware, adware, and other security threats. This guide walks you through the complete download and installation process, ensuring you get optimal protection for... I paid for the license, but I didn’t receive the key. Check payment approval, inbox filters, purchase-email spelling, and the Member Area before requesting a Gridinsoft license-key resend. Remove detections and manage Exclusions and Quarantine Remove unwanted Android apps, manage scan exclusions in Settings, and understand why Quarantine cannot restore an uninstalled APK. I think this is a false positive. What should I do? Send file and app false positives to Gridinsoft Support, but submit website and domain reputation cases only through Gridinsoft Portal. Does Gridinsoft Share or Sell Personal Data? Gridinsoft does not sell personal data. Limited information may be processed when needed for payments, licensing, support, hosting, or legal obligations. How do I change account settings or disable auto-renew? Manage your Gridinsoft profile, licenses, devices, subscription renewal, and billing-provider options safely through the Member Area.

Recently updated

Fresh guidance that reflects the latest product experience.

Download and install Trojan Scanner for Android Install Trojan Scanner from Google Play or the official website, update it safely, and start scanning without creating an account. Updated Oct 6, 2026 Run, pause and resume an on-demand scan Learn what Trojan Scanner checks, how to pause and resume a scan, and what to do when a check cannot finish. Updated Oct 6, 2026 What Trojan Scanner for Android can do Scan installed Android apps, check a downloaded APK before installation, review results, manage exclusions and control scan notifications. Updated Oct 6, 2026 Run your first scan with Trojan Scanner Run your first Android app scan, understand the result, and confirm removal through Android before checking again. Updated Oct 6, 2026 Update Trojan Scanner and its threat database Update the Android app through its installation source, refresh threat definitions, and turn automatic in-app update reminders on or off. Updated Oct 6, 2026

Gridinsoft Support

Still need a hand?

Tell us what happened and our support team will help you choose the next step.

Submit a request View my tickets